Ellen Van Acker
COO Wholesale Banking Client & Digital Services, ING, Netherlands
SessionDigitizing Wholesale Banking: Smarter Client and Service Models
PulseCore Events s.r.o.
International summit · edition 7.0
Excellence in Digital Banking 7.0 — International Summit
Senior banking leaders, regulators and technology experts meet for three days of published sessions on artificial intelligence, digital identity, open finance, payments and platform banking.
- Dates25–27 November 2026
- CityAmsterdam, Netherlands
- ModesIn-person & online passes available
Purpose and audience
Excellence in Digital Banking 7.0 – International Summit will take place in Amsterdam from 25–27 November 2026. The three-day summit will bring together senior banking leaders, regulators, technology experts and innovators to explore how artificial intelligence, digital identity, next-generation architecture, open finance, payments and platform banking are reshaping the financial industry. Participants can join the summit in person in Amsterdam or remotely through the online participation option.
At PulseCore, we are dedicated to achieving new standards of excellence by providing conference formats that encourage interaction, networking, and high-class knowledge sharing. With a team of experts and a motivated staff committed to delivering quality, our vision is to be recognized as the global leader in providing high-quality business conferences. We strive to create events that inspire innovation, foster collaboration, and empower individuals to make a positive impact in their respective industries.
Stated values
- Leadership
- Innovation
- Responsibility
- Respect
Published themes
- The Intelligent Bank: Scaling AI from Experimentation to Enterprise Value
- Agentic AI, Generative AI and Responsible AI Governance
- Digital Identity, Authentication and the Future of Customer Access
- Hyper-Personalised Banking and Next-Generation Customer Experience
- AI-Ready Architecture, Cloud and Composable Banking Platforms
- Open Finance, Digital Wallets and Embedded Banking
- Real-Time Payments, Liquidity and Transaction Banking
- Deepfakes, Synthetic Identity and AI-Driven Financial Crime
- Operational Resilience and Risk in Digital Transformation
- Sustainable Finance in the Digital Banking Ecosystem
Three programme days
25–27 November 2026. Each row below is a published session: its time, its title, its first supporting point and the speaker as named by the organiser.
Day 1
10 published sessions
| Time | Session | Speaker |
|---|---|---|
| 09:00 | Re-architecting the Bank Around AIMoving from AI pilots to enterprise-wide transformation | Frans Van BruggenIndependent Expert (Ex Senior Policy Officer Fintech and AI at DNB) |
| 09:30 | Building the Hybrid Banking Model: Merging Digital and Physical TouchpointsTransitioning from workflow automation to AI-driven operations | Ronelle ArbibChief Operating Officer, Recognise Bank, UK |
| 10:00 | How banks can scale AI safely and govern agentic AIScaling AI beyond pilots | Mitul VadgamaAdvanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK |
| 11:00 | The Future Operating Model of a Digital BankMoving from product-centric to customer-centric structures | Joris KrijgerAI Governance Officer, ASN Bank, Netherlands |
| 11:30 | Ambition to Architecture, what vision really demandsAmbition creates direction, but architecture determines whether transformation can scale securely, sustainably, and at speed. | Ashtha BajajData, Analytics & AI Leader, Bank of Ireland, UK |
| 12:00 | Unlocking the Business Potential of Generative AI in BankingAdvancing beyond basic AI tools toward high-impact business applications | Jules Ferdinand Pagna DissoHead of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK |
| 13:30 | Generative AI in Banking: From Experiments to Core Business ValueMoving beyond chatbots toward strategic applications | Jan SedlaříkHybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia |
| 14:30 | From AI Hype to Real Control: Safe Legacy EvolutionCombining deterministic system intelligence with AI | Ohad KotlerCEO & Co-Founder, Tweezr |
| 15:30 | Digitizing Wholesale Banking: Smarter Client and Service ModelsTransforming wholesale banking through digital client journeys | Ellen Van AckerCOO Wholesale Banking Client & Digital Services, ING, Netherlands |
| 16:00 | AI Model Risk in Banking: Governing GenAI and Agentic AI at ScaleManaging AI risk across credit, fraud, pricing and customer decisions | Anish ShahDirector - Model Risk, Internal Audit, NatWest, UK |
Day 2
12 published sessions
| Time | Session | Speaker |
|---|---|---|
| 09:00 | Hyper-Personalized Banking ExperiencesLeveraging AI to anticipate customer needs | Romano RamantiVice Director, Zürcher Kantonalbank, Switzerland |
| 10:00 | Designing Banking Experiences for the Digital GenerationDesigning simple, intuitive, and trusted digital banking experiences | Ed VinicombeDirector of Product Design, JP Morgan Chase, UK |
| 11:00 | Eliminating Friction: The Future of AuthenticationMoving beyond passwords toward biometric authentication | Haitham Aboulfotoh RashwanHead of Digital Banking & Alternative Channels, Emirates NBD, Egypt |
| 11:30 | New Approach to Design CX: Kuveyt Turk's Neuromarketing LabUsing EEG and eye-tracking to understand customer responses | Okan AcarEVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey |
| 12:00 | The Future of Customer VerificationMoving from one-time verification to continuous identity assurance | Shamsh HodaAI & Digital Innovation Strategist, Commerzbank, Germany |
| 13:30 | Who will own Digital Identity?Positioning banks alongside governments and technology platforms | Sara Ehab AzmiHead of Change & Project Management, Emirates NBD, Egypt |
| 14:00 | Digital Identity as the New Banking InfrastructurePositioning banks as trusted identity providers | Melvin PellicanoHead of Digital Transformation and Product Development Department, BNF Bank, Malta |
| 14:30 | Building Trust and Customer Confidence in Digital BankingCommunicating innovation clearly in a fast-changing banking environment | Lucy CafferkeyHead of Media Relations, Starling Bank, UK |
| 15:30 | Digital Wallets and Payments: Creating Daily Customer EngagementTurning digital wallets into everyday customer touchpoints | Sadık BaşExecutive Vice President, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey |
| 16:00 | Digital Banking for SMEs: From Online Services to Intelligent Business PartnersRedesigning digital banking around SME needs | Olli AnteroinenHead of SME Digital - Business Banking, Nordea, Finland |
| 16:30 | Embedded Banking, Payments and Consumer Lending: The New Growth EngineEmbedding banking services into customer journeys and partner platforms | Kartik TanejaExecutive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai |
| 17:00 | Panel Discussion: What is the future of Banking in 2030?Exploring how banks will compete, collaborate and innovate in the next era of financial services. | Swagatam SenExecutive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK |
Day 3
11 published sessions
| Time | Session | Speaker |
|---|---|---|
| 09:00 | AI-Ready Banking Architecture: Building the Resilient, Composable Bank of the FutureDesigning AI-ready banking architecture | Claudio BalboSenior Director - Head of IT Architecture, Intesa Sanpaolo, Italy |
| 09:30 | Managing Change Risk in an Age of UncertaintyRisk in digital transformation | Edgars SedovsHead of Risk, Rietumu Banka, Latvia |
| 10:00 | Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation BankingUnderstanding how European supervisors assess AI-driven business models, governance and digital transformation | Nina SchweighoferJST Coordinator / Head of Section, European Central Bank, Germany |
| 11:00 | Open Finance, Digital Wallets and Embedded Banking: The Next Growth Model for BanksOpen finance beyond open banking | Gaurab Arka ChaudhuriDirector of Group Strategy, Barclays, UK |
| 11:30 | The Reinvention of Mobile Banking PlatformsMoving from transactional apps to financial life platforms | Igoris RyklysLead of Digital Channels, Swedbank Baltics, Lithuania |
| 12:00 | The Strategic Role of the Bank in a Platform EconomyCompeting with technology platforms for customer attention | Swagatam SenExecutive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK |
| 13:30 | Designing the Bank of the Digital GenerationUnderstanding evolving expectations of digital-native customers | David BonaviaLead Operational Risk Framework Manager, Metro Bank, UK |
| 14:00 | Sustainable Finance in the Digital Banking EcosystemEmbedding sustainability into digital banking strategy and product design | Dominique TremblayHead of Enterprise Sustainability, BNY |
| 14:30 | Liquidity in the Digital Era: Real-Time Treasury and Smarter Client SolutionsHow real-time payments are changing liquidity expectations | Cindy LoManaging Director, Global Head of Liquidity Solutions, HSBC, UK |
| 15:30 | The Future of Transaction Banking in a Platform-Based EconomyHow transaction banking is evolving through platforms and ecosystems | Ekaterina KozhevatovaDirector, Commerzbank AG, Germany |
| 16:10 | Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial CrimeExploring how deepfakes, synthetic identity and AI-driven fraud are reshaping financial crime, and how banks can defend against the next frontier of threats. | Lucy CafferkeyHead of Media Relations, Starling Bank, UK |
Speaker evidence
Seven of the 31 confirmed speakers, with the exact role and session the organiser publishes for each.
Frans Van Bruggen
Independent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
SessionRe-architecting the Bank Around AI
Gaurab Arka Chaudhuri
Director of Group Strategy, Barclays, UK
SessionOpen Finance, Digital Wallets and Embedded Banking: The Next Growth Model for Banks
Haitham Aboulfotoh Rashwan
Head of Digital Banking & Alternative Channels, Emirates NBD, Egypt
SessionEliminating Friction: The Future of Authentication
Igoris Ryklys
Lead of Digital Channels, Swedbank Baltics, Lithuania
SessionThe Reinvention of Mobile Banking Platforms
Jan Sedlařík
Hybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia
SessionGenerative AI in Banking: From Experiments to Core Business Value
Joris Krijger
AI Governance Officer, ASN Bank, Netherlands
SessionThe Future Operating Model of a Digital Bank
Participation
In-person & online passes available. The three programme days run on site in Amsterdam on 25–27 November 2026; the organiser also publishes an online route to the same programme.
Pass types, prices, availability and cancellation terms are published only by PulseCore Events s.r.o.. This page sells nothing and collects nothing.
Gallery
Photographs show previous editions of the Excellence in Digital Banking International Summit.
It was an absolute honour to attend, present, and chair the first two days of PulseCore Events, Excellence in Digital Banking 2024 International Summit in Amsterdam. I enjoyed sharing insights on Oxford Risk and behavioural finance and moderating a panel on the future of digital onboarding. A special thanks to the event organisers and the other speakers I had the pleasure of introducing.
Had a fantastic time at the Excellence in Digital Banking event held from May 13-16 in Amsterdam, where I had the opportunity to share and exchange ideas with incredible professionals from around the world. In my keynote, I emphasized the importance of maintaining the "human" element in our digital transformations to avoid commoditization. Ultimately, it's the human connection through the customer's transformative journey that provides the most competitive advantage and is hardest to replicate. The diverse perspectives and innovative practices shared were truly eye-opening. Highlights included discussions on the increasing importance of cybersecurity amidst rapid technological advancements and its impact on customers, innovative AI solutions in unsecured lending, excellence in digital onboarding, the significance of building impactful partnerships and the strategic decisions around what a bank should develop internally versus through partnerships. A heartfelt thanks to PulseCore Events for bringing together such a diverse and knowledgeable set of speakers and to all participants for sharing their own journeys. Looking forward to applying these insights in my work!
I had a great time in Amsterdam last week attending the Excellence in Digital Banking event hosted by Pulsecore. Over 350 delegates from Financial Institutions participated at the event. Here are my three key takeaways: 1. Digitalization of financial services is now the norm, how you deploy differs, based on demography, culture, and other factors. 2. Customers will use digital channels as long as they are convenient and reliable. 3. Security and trust are required in building successful digital products. It was inspiring to see what other organizations like Stirling Bank, Salt Bank, and Alpian are doing in their Markets. This was an event worth attending! hashtag#digitalbanking hashtag#finance hashtag#excellence hashtag#Pulsecore hashtag#PulseCore Events
It was great attending the Excellence in Digital Banking Summit last week in Amsterdam. Thank you, PulseCore Events, for inviting me to speak at the event. I truly enjoyed discussing and sharing our insights with the other speakers and the audience. It was an outstanding event, covering important topics and sharing experiences from around the world. #DigitalBankingsummit#BankingInnovation hashtag#DigitalTransformation hashtag#DigitalChannels
Amsterdam, Netherlands
The summit is held in Amsterdam on 25–27 November 2026. The venue address and travel guidance are published by the organiser on the official location page.
- Dates
- 25–27 November 2026
- City
- Amsterdam
- Country
- Netherlands
- Organiser
- PulseCore Events s.r.o.
- Head office
- Prague, Czech Republic
Sponsor details
Sponsorship, exhibition space and speaking slots are arranged with PulseCore Events s.r.o. directly. The confirmed partner list is published by the organiser, so no partner mark is reproduced here.
Questions
What is this event?
Excellence in Digital Banking 7.0 — International Summit, organised by PulseCore Events s.r.o..
When and where?
25–27 November 2026, Amsterdam, Netherlands.
Is remote attendance offered?
In-person & online passes available.
How many sessions are published?
33 over 3 days, with 31 confirmed speakers.
Do the photographs show this edition?
Photographs show previous editions of the Excellence in Digital Banking International Summit.